Policy
Refund / Return Policy
REFUND / RETURN POLICY
NajeéNichole Co.
Legal Business Name: NajeeNichole Co LLC
Effective Date: May 27, 2026
Version: 1.0
This Refund/Return Policy applies to services, deposits, products, gift cards, packages, memberships, add-ons, and other purchases from NajeéNichole Co. / NajeeNichole Co LLC.
1. Contact
Questions about refunds, returns, exchanges, or order issues may be sent to:
Email: hello@najeenichole.com
Phone: (612) 517-2694
Website: https://www.najeenichole.com
2. Services
Massage, assisted stretch, combo sessions, add-ons, and mobile/in-home services are subject to the Service Agreement & Payment Authorization and Communications & Operational Policies.
Depending on checkout settings, clients may be required to pay the full price or a nonrefundable deposit at booking. Deposits are not always offered. When a deposit is paid, it is applied toward the scheduled session balance. Any remaining balance is due after the appointment and may be charged to the saved payment method 4 hours after the appointment ends. Optional tips are not added automatically.
3. Deposits
Deposits are nonrefundable. If a client cancels late, cancels the same day, no-shows, gives the wrong address, fails to provide access, is unavailable, or fails to provide a safe and ready appointment space, the deposit is not refundable unless waived at the owner’s discretion.
4. Late Cancellations, Same-Day Cancellations, and No-Shows
Late cancellations, same-day cancellations, wrong address, lack of access, client unavailable, no-show, or failed appointment may result in the client being charged the full session price.
At the owner’s discretion, the amount charged may be converted into a one-time rebooking credit. The rebooking credit does not expire while NajeéNichole Co. offers eligible services, has no cash value, is not refundable, and may be used once.
5. Unsafe or Terminated Appointments
If an appointment is canceled or terminated due to unsafe conditions, sexual misconduct, inappropriate behavior, intoxication, harassment, threats, weapons, intentional exposure, unsanitary conditions, pets not secured, smoke/odor issues that make service unsafe, lack of safe workspace, or refusal to follow professional boundaries, the client may be charged half price or full price depending on the circumstances. Refunds are not guaranteed.
6. Packages
Packages are nonrefundable after purchase. Package sessions do not expire. Package sessions may be transferred to another person, but the recipient must complete all required intake forms, legal documents, safety policies, and health screening before receiving service.
Packages have no cash value and may not be redeemed for cash unless required by law.
7. Memberships
Memberships are month-to-month with no minimum commitment. Clients may cancel at any time before the next billing date. Refunds are not provided for charges already processed.
Memberships may be frozen at any time for up to four months. Freezes may be requested more than once per year.
Unused membership sessions roll over and do not expire. Rolled-over sessions have no cash value and are not refundable. Rolled-over sessions may be used only for eligible NajeéNichole Co. services, subject to availability, safety requirements, and current policies.
8. Gift Cards
Gift cards may be used toward eligible NajeéNichole Co. services or products unless otherwise stated at purchase.
Gift cards are not redeemable for cash unless required by law. Gift cards are not refundable after purchase unless required by law.
NajeéNichole Co. gift cards do not expire and are not subject to dormancy or service fees. Minnesota law prohibits selling a gift certificate that is subject to an expiration date or service fee, including dormancy fees.
9. Products
Product refund/return eligibility depends on the product type, condition, and safety/hygiene concerns.
Unopened, unused, non-custom products may be eligible for return or exchange within 14 days of delivery or pickup, if approved by NajeéNichole Co.
For hygiene and safety reasons, opened, used, damaged, altered, customized, or final-sale body care products are not returnable unless the product arrived damaged, defective, or incorrect.
10. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, leaking, missing, or incorrect, contact NajeéNichole Co. within 7 days of delivery or pickup.
Please include:
- Order number;
- Name and contact information;
- Description of the issue;
- Photos of the product, packaging, and shipping box if applicable.
NajeéNichole Co. may offer a replacement, store credit, refund, or other resolution depending on the situation.
11. Shipping Fees
Shipping fees are nonrefundable unless the issue was caused by NajeéNichole Co. or required by law. Customers are responsible for return shipping unless otherwise approved in writing.
12. Digital or Electronic Items
Digital items, electronic gift cards, signed documents, downloadable materials, and other electronic items are generally nonrefundable once delivered, unless required by law.
13. Promotions, Discounts, and Bundles
Discounts, promotions, coupons, bundles, and limited-time offers may have additional terms. If a refund is approved for a discounted or bundled purchase, the refund may be adjusted based on the promotional value actually paid.
14. Chargebacks
Clients and customers are encouraged to contact NajeéNichole Co. before filing a chargeback so the issue can be reviewed. NajeéNichole Co. reserves the right to provide payment records, signed agreements, delivery records, appointment records, cancellation records, and communication records in response to chargebacks or payment disputes.
15. Owner Discretion
NajeéNichole Co. may approve exceptions, credits, partial refunds, fee waivers, or goodwill resolutions at the owner’s discretion. Approval of an exception in one situation does not require the same result in another situation.
16. Contact
Refund and return questions may be sent to:
NajeéNichole Co.
Email: hello@najeenichole.com
Phone: (612) 517-2694