Policy
Website Privacy Policy
WEBSITE PRIVACY POLICY
NajeéNichole Co.
Legal Business Name: NajeeNichole Co LLC
Effective Date: May 27, 2026
Version: 1.0
This Privacy Policy explains how NajeéNichole Co. / NajeeNichole Co LLC (“NajeéNichole Co.,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, book services, purchase products, purchase gift cards, enroll in memberships, complete intake forms, communicate with us, or use our online services.
Website: https://www.najeenichole.com
Email: hello@najeenichole.com
Phone: (612) 517-2694
Mailing Address: 2929 University Ave SE, Minneapolis, MN 55414
1. Information We Collect
We may collect the following categories of information:
A. Contact and Account Information
This may include your name, email address, phone number, service address, billing address, account login information, and communication preferences.
B. Booking and Service Information
This may include appointment type, appointment date and time, service address, access instructions, service preferences, add-ons, notes, membership/package status, cancellation history, no-show history, and service-related communications.
C. Health Intake and Wellness Information
Before receiving massage or assisted stretch services, you may be required to complete a health intake form. This may include information about pain, tension, injuries, surgeries, medications, allergies, pregnancy status, contraindications, mobility concerns, and other information relevant to safe bodywork.
NajeéNichole Co. uses this information for safety screening, service planning, appointment preparation, and client care. NajeéNichole Co. does not provide medical diagnosis, medical treatment, physical therapy, chiropractic care, or injury rehabilitation.
D. Payment and Transaction Information
Payments may be processed through third-party payment processors such as Stripe, Apple Pay, Samsung Pay, Klarna, or Affirm when available. We may receive payment status, transaction ID, order details, membership billing status, refund status, and limited payment-related information. We do not intentionally store full credit card numbers on our website.
E. Product, Gift Card, Package, and Membership Information
We may collect information about products purchased, gift cards purchased or redeemed, packages purchased or used, membership enrollment, membership billing, membership freezes, membership cancellations, and unused session credits.
F. Communications
We may collect information from emails, text messages, contact forms, intake forms, booking forms, reviews, customer support messages, and other communications you send to us.
G. Website, Device, and Usage Information
We may collect information such as IP address, browser type, device type, operating system, pages visited, referring pages, approximate location, date/time of visits, interactions with the website, cookies, pixels, analytics identifiers, and advertising identifiers.
2. How We Use Information
We use information to:
- Schedule and manage appointments;
- Provide mobile/in-home massage and assisted stretch services;
- Process payments, deposits, memberships, packages, gift cards, and product orders;
- Send booking confirmations, reminders, receipts, intake links, policy updates, account messages, and service-related communications;
- Send promotional emails or text messages when permitted;
- Maintain client records and signed documents;
- Generate legally relevant signed PDFs and audit trails;
- Review client safety, contraindications, and appointment readiness;
- Improve our website, services, marketing, and customer experience;
- Prevent fraud, misuse, chargebacks, unsafe appointments, or unauthorized activity;
- Comply with legal, tax, accounting, safety, and business obligations.
3. Health and Intake Information
Health intake information is treated as confidential business information and is used only for safety screening, service planning, documentation, and business operations.
NajeéNichole Co. may not be a HIPAA covered entity unless it meets the legal definition of a covered entity or business associate. HHS states that HIPAA applies to covered entities and business associates, and entities that do not meet those definitions do not have to comply with HIPAA Rules. Even when HIPAA does not apply, NajeéNichole Co. still treats client intake information with care and confidentiality.
4. How We Share Information
We may share information with service providers that help us operate the business, including:
- Payment processors;
- Website hosting providers;
- Booking and database systems;
- Email and SMS providers;
- Analytics and advertising platforms;
- PDF/document generation services;
- Storage and security providers;
- Legal, accounting, tax, insurance, or compliance advisors;
- Law enforcement, regulators, or government authorities when legally required or necessary for safety.
We do not sell client health intake information.
5. Payment Processing
Payments are processed through third-party payment providers. Their use of your payment information is governed by their own privacy and security policies. NajeéNichole Co. may store transaction records, payment status, order records, membership billing status, and limited payment identifiers, but does not intentionally store full card numbers.
6. Text Messages and Emails
By booking or creating an account, you may receive service-related communications such as appointment reminders, intake links, receipts, account notices, membership notices, cancellation notices, and policy updates.
Marketing texts are optional. If you opt into marketing texts, you may receive promotional messages, offers, membership updates, and service updates. You may opt out of text messages by replying STOP where supported.
Marketing emails will include an unsubscribe link. Commercial emails must include a valid physical postal address and a clear opt-out method, and opt-out requests must be honored within 10 business days under FTC CAN-SPAM guidance.
7. Cookies, Pixels, and Tracking
We may use cookies, pixels, analytics tools, and advertising technologies to understand website usage, improve the website, measure marketing performance, and show relevant ads. These tools may be provided by platforms such as Google, Meta/Facebook/Instagram, TikTok, or other advertising/analytics providers.
You may adjust cookie settings through your browser or through any cookie preference tools provided on our website.
8. Advertising and Analytics
We may use analytics and advertising tools to measure visits, bookings, purchases, ad performance, and website interactions. These tools may collect device information, usage data, IP address, browser information, and conversion events.
9. Data Retention
We keep information as long as reasonably necessary for business, legal, tax, accounting, safety, dispute-resolution, service, and compliance purposes. Signed legal documents, payment records, client records, appointment history, consent records, and audit trails may be retained for an extended period.
10. Minors
Services may be available to clients age 13 and older. For clients under 18, a parent or legal guardian must sign required documents, and an adult must remain present in the home during the entire appointment.
11. Security
We use reasonable safeguards to protect information. However, no website, database, email system, payment system, or internet transmission is completely secure. Clients should avoid sending highly sensitive information by unsecured email or text when possible.
12. Your Choices
You may contact us to request access, correction, deletion, or update of your information, subject to legal, business, safety, payment, dispute-resolution, and record-retention needs.
You may unsubscribe from marketing emails using the unsubscribe link. You may opt out of marketing texts by replying STOP where supported.
13. Third-Party Links
Our website may link to third-party websites, payment processors, financing providers, social media platforms, or external tools. We are not responsible for the privacy practices of third-party websites or platforms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on the website with a new effective date or version number.
15. Contact
Questions about this Privacy Policy may be sent to:
NajeéNichole Co.
Email: hello@najeenichole.com
Phone: (612) 517-2694
Mailing Address: 2929 University Ave SE, Minneapolis, MN 55414